Warranty

GEMME’s commitment is to provide you with high-quality pieces that reflect the beauty and craftsmanship of our own brand and that of our carefully selected designer brands.

1. Warranty Period:

All jewellery purchased from GEMME is covered by a 6 month warranty from the date of purchase. This warranty ensures your piece is free from defects in material and workmanship.

 2. Coverage:

The warranty covers issues such as manufacturing defects, faulty craftsmanship, and non-deliberate damage. It does not cover normal wear and tear, accidental damage, loss, theft, or damage resulting from unauthorised repairs.

3. How to Claim:

In the unlikely event that you need to make a warranty claim, please contact our customer service at customerservice@gemme.com.au. GEMME will always endeavour to resolve customer issues efficiently and fairly. Provide your order number, a detailed description of the issue, and supporting images if possible. We’ll guide you through the process.

4. Evaluation and Repair:

Upon receiving your claim, our expert team will evaluate the concern. If the issue is covered by the warranty, we will repair or replace the item at our discretion. If a repair is not feasible, a replacement or store credit will be offered.

5. Exclusions:

The warranty becomes void if the jewellery has been altered, resized, or repaired by a third party. It also does not cover damage resulting from improper care, negligence, or failure to follow our care instructions.

6. Shipping:

Customers are responsible for shipping costs associated with warranty claims. GEMME will cover the return shipping costs after the warranty service is complete.

7. Continuous Care:

To ensure the longevity of your jewellery, follow our care instructions provided with your purchase. Regular maintenance, such as cleaning and inspection, will help preserve the beauty of your piece.

Thank you for choosing GEMME. We stand behind the quality of the jewellery we sell and are dedicated to providing you with a positive experience.